How can I find the exact decision or letter I need?

First go to the Communication tab and then click Open decisions and letters under Decisions and letters.

Go to Archives.

Select the appropriate timeframe that matches the date of the decision or the date of the letter. However, to search one particular date only, enter that date in both the Start date and End date fields.

Enter a keyword or part of it in the Search the contents field and press Enter. For example, if you enter the word “tax”, all the letters that have a heading containing this word are shown. If you enter the word “taxes” instead, there will be fewer results because there are fewer headings containing the word “taxes”.

You can click on the column labels Arrived, Type, and Tax type to rearrange the letters in the columns.