You can see the chat icon on tax.fi pages where the chat is available and in MyTax. Chat is open on weekdays from 9 am to 4.15 pm, in July from 9 am to 3 pm. Additionally Chatbot Virtanen gives guidance around the clock, during opening hours it can transfer the conversation to a service agent if necessary.
Chat with us about tax matters
You can see the green chat icon on certain tax.fi -sites and in MyTax. If you cannot see the icon, chat is closed. Chat can help you on weekdays from 9 am to 4.15 pm, in July 9 am to 3 pm (GMT +2).
Chat can be found for example from behind these links:
- tax.fi – guidance on tax cards and tax returns
- MyTax – how to use MyTax, look for information, find the features you need
- Construction reporting – guidance on filing mandatory worksite reports
Contact us on the chat instead of the phone
Our chat service is a quick and easy way to get answers to your questions about tax matters. Most common questions are answered 24/7 by chatbot.
- Description of the live chat service
- Data security and the processing of personal data at the Finnish Tax Administration
The Finnish Tax Administration has published a joint chatbot service together with the Immigration Service and the Patent and Registration Office. The service includes three different chatbots. They utilise artificial intelligence to answer customers' questions. The bots know about work related taxation, immigration and business registration in Finland. At the moment the target group is entrepreneurs from outside Finland.
The chatbot service is currently in the trial stage and available only in English. The service is open until the end of June 2019. You can test the chatbot yourself on the following tax.fi page:
You do not have to register or log in to talk with the chatbot. Please do not enter your personal information in the chat. All discussions will be stored for development purposes. The chat data will not be used to identify users. Read more: Data security and the processing of personal data at the Finnish Tax Administration
About the project: www.startingupsmoothly.fi