The Finnish Tax Administration in brief

The mission of the Finnish Tax Administration is to collect the right amount of tax at the right time to ensure funding for public services. Each month, we allocate collected taxes to parties that maintain public services: the state, municipalities, the Social Insurance Institution of Finland (Kela) and parishes.

Our customers include both private taxpayers and companies/organisations. Our goal is to help our customers take care of their tax matters independently and correctly. The MyTax service is our primary electronic service channel.

At the end of the year, we employed 5,315 people. The three main units of the Finnish Tax Administration are the Taxation Unit, the Customer Relations Unit, and the Product Management Unit. Tax offices and our customer service are part to the Taxation Unit, which employs 4,165 people. The Finnish Tax Administration has offices in 56 locations across Finland.

We are customer-driven

Our operations are based on genuine customer orientation: we use customer understanding in our operations, guidance and development to make customers’ tax transactions easier and ensure the tax revenue.

We want to be even more customer-driven and make tax transactions as simple and easy as possible for our customers. Our customer-driven operations are based on three principles: improving the customer experience, reducing the need for services, and ensuring the tax revenue.

We improve our operations continuously

We continuously renew our competence and focus on comprehensive customer understanding. We work in close cooperation with companies, stakeholders and the public administration, and we are open to new ideas for improvement. We allocate our resources based on verified effectiveness. We utilise management by objectives, knowledge and coaching. We improve the agility of our operations by increasing self-direction and utilising models of agile development.

We ensure the tax revenue

In 2023, we collected €81.6 billion in taxes for society, and 93% of the taxes were paid on time.

At the end of the year, unpaid taxes totalled €3.86 billion, which is slightly more than the previous year. Of the year-end tax debts, 34% were being recovered through debt collection in 2023. Similarly, the VAT gap, meaning the unreceived share of the legal VAT revenue, remained stable and was low on an international scale. The assessment method used indicates the minimum VAT gap in the country concerned, and in Finland’s case it was assessed that the gap was at least 3%.