Tax Administration Strategy
Customer-orientation guides our operations: we utilise customer understanding in all our operations, tax guidance and development to make things easier for the customer and to secure tax revenue. We improve the agility of our operations by increasing self-direction and utilising models of agile development. We continuously renew our competance and focus on comprehensive customer understanding. We utilise management by objectives, knowledge and coaching. We allocate our resources based on verified effectiveness.
Our strategic goals are
- ensuring tax revenue
- fair tax assessment
- positive customer experience
We give attention to the effortlessness and reliability of taxation. We acquire and use tax data comprehensively. We fight the shadow economy and thereby eliminate unhealthy competition. By improving our ways of working, we also secure the accrual of tax revenue in the future.
Our operations are nationally uniform, of high quality and proactive to the customer.
Our aim is to create a positive customer experience in all tax-related matters. We base our operations on genuine customer orientation, customer understanding and customer engagement. We want to make our customers’ tax transactions as easy and simple as possible, and we make every effort to fulfill or even exceed our customers’ expectations.
Our values are
- Building trust
- Working together
- Embracing new ways of working
Trust and transparency are key to what we do.We collect the right amount of tax at the right time in order to fund public services.
We succeed by working together. We value and rely on one another’s ideas, competence and expertise. We want to improve and we know how to do it.
Together we develop new types of services and ways of working – boldly and with determination.We keep up with the latest developments and make every effort to keep improving.
The Finnish Tax Administration is a pioneer in the digital economy. We have integrated our services with external business platforms. Customers do not have to concern themselves with taxes, because tax is collected at the same time as the taxable event takes place. Taxation has merged into our daily lives. The tax gap has diminished and financing for society is on solid ground.