Tax Administration Strategy

Mission statement

The information needed for tax assessments is obtained in a comprehensive way.​

We safeguard the basis of taxation and the tax revenue reliably, giving guidance and monitoring and verifying tax compliance. ​

We ensure that taxation runs fluently and remains efficient.​

Our activity is nationally uniform, of high quality and predictable for the taxpayer. 

Cornerstones

Our customer-oriented service approach creates positive customer experiences. We improve our existing solutions, enhance automation, and reduce the taxpayers' administrative burden and their need to contact us frequently. We ensure business-driven and life-event-driven tax services whenever service is needed, working together with other operators.

We ensure the reliability of taxation and strengthen our ability to operate safely in a changing environment. We process real-time flows of structured data, relying on highly developed technology to safeguard a secure collection of revenue.  We aim for determent of the shadow economy by taking steps to prevent financial crime.

The Tax Administration supports work communities focusing on constant learning when working together. We are always capable of implementing new technologies. Focusing on integrity, on fairness to all and on good management, our workplace culture contributes to an employee experience that supports productivity. We will strengthen the resilience of our personnel and organisation and our ability to operate in a constant state of change.

Values

Trust and transparency are key to what we do: we are open and aware of our responsibility. The aim is fairness to all.

We collaborate both within our organization and with customers and stakeholders. We can help others succeed.

We are committed to continuous improvement. We systematically renew our competencies and skills.

Vision

Success in securing the national tax revenue and a minimised tax gap.​

Taxation works in the background, allowing the customer to focus on life.​

The Tax Administration has a key role in implementing digital solutions and the ecosystem approach.

We are a skilled and forward-thinking workplace where the employee experience is excellent.