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Call us

Our telephone service for tax cards is open Monday to Friday, 9 am to 12 noon. Our telephone services can help you in English on weekdays from 9 am to 4 pm, in July 9 am to 3 pm (GMT +2).

  • Finnish tax matters, 029 497 050
    • Tax card (available from 9 am to 12 noon)
    • Tax return, housing, property and appeals (available from 9 am to 4 pm)
  • New entrepreneurs and light entrepreneurs 029 497 051
  • International tax matters, 029 497 024
    • Taxation of employees coming to work in Finland
    • Income from sources outside Finland
    • Relocations from Finland to another country
    • For more information, see Arriving in Finland
  • Registration of foreign employees 029 497 010
    • Guidance on foreign individual registration and the issuing of Finnish personal ID
    • Appointments to tax office for receiving Finnish personal IDs
    • Registrations are not done in phone service
  • Suomi.fi (identification, authorisation, messages)
    • Kansalaisneuvonta 0295 000 (Mon–Fri from 8 am to 9 pm, Sat from 9 am to 3 pm)

General service number for businesses, 029 497 051

  • Small businesses, private traders and self-employed professionals
  • Limited liability companies (Oy)
  • New business entrepreneurs (with new Business IDs)
  • Persons or companies liable for Value-added tax = VAT
  • Persons or companies who have employed someone
  • Reports on construction work

Registration of foreign employees 029 497 010

  • Guidance on foreign individual registration and the issuing of Finnish personal ID
  • Appointments to tax office for receiving Finnish personal IDs
  • Registrations are not done in phone service

Suomi.fi (identification, authorisation, messages):

Car tax, 029 497 152

Our customer service is open Monday–Friday from 9 am to 4 pm, in July from 9 am to 3 pm. Our English-language service has a callback service. We can call you back on Tuesdays, Wednesdays and Thursdays between 10 am and 12 pm.

Excise taxation, 029 497 154

The service number is open from 9 am to 12 pm. You can leave a call request between 12 pm and 4 pm. We will call you during the next business day.

Note: If you wish to make a call to a Finnish number from outside Finland, dial the international code +358 and leave out the first zero. Example: To call the number 029 497 050, dial +358 29 497 050.

 FAQ

Domestic telephone charges

Domestic telephone charges depend on the contract between the caller and the telephone operator. The rates stated in the contract are applicable:

  • If you call from a stationary phone, the rate is the standard local network rate.
  • If you call from a mobile phone, the rate is the standard mobile rate.

We record a part of the calls in order to improve the quality of our customer service. We save the recordings for 2 months, after which they are automatically removed.

Related services

You can identify yourself to the telephone service via MyTax

When you want to use the Tax Administration’s telephone service, you can identify yourself to the service in MyTax. When you identify yourself in advance, the official answering your call will have your information ready at hand and can help you more quickly.

You can also call the telephone service without identifying yourself.

Request a code for identification in MyTax

You can request a code in MyTax to identify yourself to our telephone service when you are on queue.

  1. Log in to MyTax and select the Communication tab.

  2. Go to Identification in the telephone service and select the link Identify yourself for the telephone service.

  3. Click Request a code for the telephone service.

  4. Enter your phone number and submit the information.

  5. You will receive a single-use code that is valid for one hour. You will see the Tax Administration service numbers on the same page. You can type in the code on your phone while you are on queue. The queue announcement will give you further instructions. If needed, you can request a new code by clicking Request a new code.

If you leave a call-back request, your earlier identification will no longer be valid when the official calls you back. This is because the call they make is a new call.

When you call to take care of another person’s or company’s tax matters

Also identify yourself in the above manner in MyTax when you use the telephone service to act on behalf another – for example, if you are an accountant acting on behalf a company. During the call, the official will make sure that you are authorised to act on behalf of the other person or company. Advance identification speeds up the process.

Note an exception: If a person has authorised a company and the company, in turn, has authorised an employee, i.e. you, your authorisation will be verified when you log in to MyTax during the call and select the customer on whose behalf you want to act.

A private individual can protect their use of telephone service

A private individual can also protect their use of telephone service in MyTax. In practice, this means that the individual or anyone they have authorised must identify themself to the telephone service in MyTax whenever they call the Tax Administration in tax related matters.

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Page last updated 1/21/2025