Contact us

We help you in questions related to the Incomes Register by chat and telephone. Contact us to ask about reporting and correcting data, the e-service, interfaces, granting an authorisation, and certificates.

Our customer service is open from Monday to Friday at 9 am – 4 pm (at 9 am – 3 pm in July) (GMT +2).

Use the chat for general advice

Open the chat in the right-hand bottom corner of the page by clicking the “Ask about Incomes Register” button. You can access the chat on most pages, including the homepage.

You can remain anonymous. Do not enter your personal identity code or any other personal data in the chat window.

  • You may conduct business in Finnish or English.
  • We normally respond within a few minutes. If the 'Ask about Incomes Register' icon is not visible, all our customer service agents are busy. Please wait a while.
  • You can access the service on a PC, tablet or mobile device.
  • Use the chat for general advice. You do not need to identify yourself to use the chat, and customer service agents cannot see your data in the Incomes Register.
  • Our answer will be based only on the information you have provided during the chat discussion. If you decide to use the answer at a later date, please note that the answer was based on the legislation and judicial practice of the time at which it was given.
  • We record all conversations so that we can develop our customer service.

Use the telephone service for personal advice

Our service number is + 358 29 497 550

In the telephone service, staff members can see data about you or your organisation and can provide more detailed advice than in the chat service.

If you wish to make a call to a Finnish number from outside Finland, dial the international code +358 and leave out the first zero.

When you call from a mobile phone to the Incomes Register number beginning with 0294, the rate is the standard mobile rate. When you call from a stationary phone, the rate is the standard local network rate.

When calling from abroad the rate is determined by the local telephone operator.

The caller's telephone operator determines the call rates. If you are using a call package, make sure to check with your operator whether calls to 029 numbers are included in the package.

The operator starts charging you the moment the connection is opened, which means that you are paying to the operator for being on hold. Instead of being on hold for a long time, we recommend that you try calling again after a while.

Do you want to know more about employer obligations or contributions?

The Incomes Register data users provide guidance on questions related to employer obligations and payments as well as the interpretation of the data users' legislation. The Finnish Tax Administration provides advice on tax matters, for example.

Contact information of the data users

The Finnish Tax Administration’s contact information and service channels

Also check what information about different insurance policies and contributions must be reported to the Incomes Register

Are you looking for these?

How to use the Incomes Register?

The Incomes Register’s forms and postal address

Give feedback on the Incomes Register

Page last updated 9/1/2023