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General guidance on the chat

The chat service provides general guidance on the Incomes Register. Do not disclose any personal or organisation-specific information in the chat.

You can open the chat by clicking the 'Ask about the Incomes Register' icon in the bottom right-hand corner of the website. If the 'Ask about the Incomes Register' icon is not visible, all our customer service agents are busy. Please wait a while.

The chat service is open on weekdays from 9 am to 4.15 pm, in July from 9 am to 3 pm.

Service description: Incomes Register Chat

In the Incomes Register Chat,

  • you can get your questions answered without paying for call time
  • you can chat alone with an agent, in writing, over a secure connection
  • you can use the service on a computer, tablet and mobile devices
  • you can use your name or a nickname. You do not need to identify yourself in the chat service.

The chat window is displayed only on those pages of the website that deal with the subjects for which we provide guidance. For data security reasons, we cannot provide personal guidance that requires identification.

Service promise

We are open on weekdays from 9 am to 4.15 pm. We will respond within around two minutes. You may conduct business in Finnish or English. Our answer will be based only on the information you have provided during the chat discussion. If you decide to use the answer at a later date, please note that the answer was based on the legislation and judicial practice of the time at which it was given.

Service number

Incomes Register service number 029 497 550

You can get personal or organisation-specific guidance by contacting our telephone service.

The Incomes Register's customer service provides guidance on questions related to reporting and correcting data, the Incomes Register's e-service and technical interface, as well as authorisations and certificates.

Our service number can help you on weekdays from 9 am to 4.15 pm, in July 9 am to 3 pm.

Call rates

When you call from a mobile phone to the Incomes Register number beginning with 0294, the rate is the standard mobile rate. When you call from a stationary phone, the rate is the standard local network rate. When calling from abroad the rate is determined by the local telephone operator.

The caller's telephone operator determines the call rates. If you are using a call package, make sure to check with your operator whether calls to 029 numbers are included in the package.

The operator starts charging you the moment the connection is opened, which means that you are paying to the operator for being on hold. Instead of being on hold for a long time, we recommend that you try calling again after a while.

Calling from abroad

If you are calling from outside Finland, dial the international code +358 and leave out the first zero. Example: To call the number 029 497 550, dial +358 29 497 550.

Contact information of Incomes Register data users

The Incomes Register data users provide guidance on questions related to employer obligations and payments as well as the interpretation of the data users' legislation.

Contact information of the data users

Give feedback on the Incomes Register

Was your experience positive or negative? Let us know by filling in the feedback form. Please note that the form only concerns feedback on customer service.

Give feedback on the Incomes Register

Page last updated 11/17/2021