Changes in customer service: telephone service with identification soon available, chat service to be closed at the turn of the year

On Wednesday 13 November, we are introducing a new feature in the Incomes Register’s e-service to allow our customer service to identify you when you use the telephone service.

The new feature is meant to facilitate situations where your identity has to be verified for handling your affairs on the phone. You can continue to call our telephone service without identification.

If handling your matter requires identification, the staff member will send you an identification request in the e-service during your call. You will see the request by logging in to the e-service and selecting the “Authenticate for phone service” on the front page of the service.

Read the identification code displayed on the identification page aloud to the staff member so that they can confirm your identification.

The code is valid for five minutes. You can also always reject the request if you think it is unjustified.

The identification is always done during the call. Identifying yourself in advance is not possible. An identification request can only be sent to persons with a Finnish personal identity code.

Contact information for customer service

Our chat service will be closed at the turn of the year

The chat service on the Incomes Register website will be closed on 31 December 2024.

In the future, you can get general advice from the instructions on our website. If necessary, you can also call our customer service.

Discontinuing the chat service is part of an effort to achieve savings targets set for the Incomes Register.

Read our instructions on submitting reports:

The payer submits the reports to the Incomes Register