Services provided by the Incomes Register

Customer service

Our customer service offers general guidance on the Incomes Register by telephone.

Our customer service contact information

We generally record all calls made to and from the customer service. Our call system is managed by Elisa Corporation, an external service provider.

The data saved in the call system on all incoming calls includes the start and end time, the caller's number, the name of the person who answers the call, and a voice recording of the call. At the beginning of each call, we notify the caller that the call will be recorded. Call recordings are used to verify the content of a call afterwards and to ensure the quality of our customer service.

The personal data we collect includes the customer's name and telephone number, and any other information necessary for investigating the matter.

If the matter remains pending, a service request can be submitted to the service management system provided by Microsoft Dynamics CRM.

If you are communicating with the Incomes Register Unit about a pending administrative matter, notes made about the customer contact can also be saved in a case management system provided by Triplon Oy.

E-service

The Incomes Register has one e-service.

See the instructions for using the Incomes Register and sign in to the service

How to order an Incomes Register extract

Our e-service store cookies, i.e. small text files, on your terminal device. All the cookies of our e-service are technical cookies that enable the use of the e-service. Cookies help to identify the e-service user, and they also maintain the user's session in the e-service.

On what basis do we process data?

We process personal data in the telephone service and e-service to comply with the Incomes Register Unit’s statutory obligation (General Data Protection Regulation (EU 2016/679), Article 6(1)(c)). The processing is provided for in the Act on the Incomes Information System (53/2018) and in the Administrative Procedure Act (434/2003).

The basis for processing call recordings and cookies in the e-service is to perform the Incomes Register Unit’s task in the public interest (General Data Protection Regulation (EU 2016/679), Article 6(1)(e).)

Disclosure of data

As a general rule, data is not disclosed.

Processors

We use the following service providers for application management services, such as troubleshooting:

• Knowit Oy
• Gofore Oyj
• Gofore Verify Oy
• Tietoevry Oyj
• Digia Oyj
• Nortal Oy
• Consultor Finland Oy
• Twoday Oy
• Advania Finland Oy

When processing personal data, application management uses a service management system provided by ServiceNow.

Retention of data

With regard to data retention, we comply with the Tax Administration's information management plan. We retain the call recordings for no more than six months.