The Helsinki Area Tax Office moves to new premises – on account of the move, the Kluuvi tax office closes its doors on Friday 2 July at 12 noon

News, 6/21/2021

The new tax office opens for service at Hämeentie 15 on Monday 5 July 2021.

The Helsinki Area Tax Office moves away from the Kluuvi shopping centre. The new premises are readily accessible by public transport: you can easily reach the office at Hämeentie by metro, bus or tram.

– Our rental agreement in the Kluuvi shopping centre is expiring, so we needed to find a new location for our walk-in customers in the Helsinki Area. It was important to us that the premises are easily accessible by public transport and that they are located on the ground floor. In Kluuvi, the management of customer flows has sometimes been a challenge during busy hours because our office is not on the ground floor. The queues have hampered the operations of some other service providers in the shopping centre, particularly at the turn of the year, says Satu Hopia, Chief Specialist at the Tax Administration’s Facilities Management Services.
– Another factor affecting our choice of the new location was that International House of Helsinki is close by. As the Tax Administration also has operations at the IHH service point, we will be able to make more flexible use of our human resources.

The new tax office’s customer service facilities are accessible and modern, and there are places for 17 customer service agents there. In addition, the office has 11 self-service terminals. The range of tax office services remains unchanged. In addition, there is a letter box on the outside, so that customers can drop us documents whenever they want.

On 2 July, the Kluuvi tax office closes at 12 noon. The Tax Administration starts providing service at the new location on Monday 5 July at 9.00 am. On account of the coronavirus pandemic, we advise our customers to use our other service channels, such as the telephone or MyTax, whenever possible.

In July–August, the Helsinki Area Tax Office is open Monday–Friday 9 am–3 pm. In September–June, the office hours are 9 am–4.15 pm.